We accept payment by CASH, VISA, MASTERCARD and EFTPOS.
A surcharge of 1.58% will be charged for Master credit cards, and a 1.60% will be charged for Visa credit cards..
(eg. insulin injection, complex combination of pills, treating wounds)
Booking & Deposit Policy
* A 50% deposit is required to secure bookings during Christmas, New Year, Easter, School Holidays, and other peak periods.
* Long-term bookings (10 nights or more) require a 30% deposit.
* Deposits are non-refundable. However, if you need to cancel, your deposit may be held as a credit for a future stay at Dogz and Catz Retreat (subject to availability).
* Credits are valid for 4 months from the original booking date.
* Please note that no discounts apply during Christmas, Easter, or School Holiday periods.
This policy helps us manage availability fairly during our busiest times and ensures the best care for all our guests.